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    FAQS

    Few frequently asked questions for quick answers to your queries to provide you the best customer experience, your feedback is greatly encouraged.

    For more information, you can mail us at info@brighters.store.

     

    1. How long are shipping times?

    Your products will be shipped within two days of your order, and then take up to three weeks or 4 maximum to reach your doorstep. Each product has however a different estimated delivery time that you can find in the product description.

     

    1. What's your return policy?

     Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

    1. Can I cancel my order?

    Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

    1. What happens if I receive the wrong item?

    If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

    1. Do you offer exchanges?

    We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

    6. Where do you ship from?

    1. We have two main locations, our partnered factories which are in US and China. So, please expect (if you have ordered more than one product) your order to be shipped from different areas of manufacturing.

     7. How long does it take for my order to arrive?

    1. Shipping time will depend on which country you reside in and the demand of the product. Though It usually takes 7-28 days for the product to arrive.

    8.  How long does it take to receive a tracking number?

    1. It usually takes 2-5 business days.

     9. Where can I place an order from?

    1. We provide shipping Worldwide. So, you can order from any country you live in.

       10. Where is your company located?

      1. We have our office in Canada, India; Supply warehouses in the USA; High-Quality vendor contacts in China.

       11. Which currency will I be charged in?

      1. We process all orders in USD (United States Dollars). While the content of the cart is displayed in several currencies, you will need to checkout using USD at the most current exchange rate.

       12. Will I receive a confirmation number when I place my order?

      1. Yes, all customers receive an order number after placing their orders.

      Please contact us if you don't receive one within 24 hours.

        13.  How can I pay?

      1. We accept all Major Cards: Visa, Mastercard, Discover, Amex, and PayPal

       14. Is Checkout on this site safe and secure?

      1. Yes, all purchases of yours are safe and secure with us.

       15. Do you sell information to other websites?

      1. AS A STRICT RULE, we don’t sell our customers's information to other websites. Emails are strictly used to send further promotions and discount coupons.

       16. Will I be responsible for any customs or duty fees?

      1. This depends upon your location and how much product you have ordered. For most of the countries, you don’t have to pay the customs.